Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@story68.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@story68.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@story68.com.

Please note we do not accept returns without a receipt of purchase.

All returns must be sent back/returned to us in the same way that you received them, in their original packaging to prevent any damage. The item must be unused, undamaged with no marks, has never been worn, washed and/or had the tags removed. Items must be in a saleable condition or we cannot accept a return. For hygiene purposes, returns/exchanges on earrings cannot be accepted.

Please return your order to us using any tracked service to ensure its arrival, we are not responsible for lost parcels. It is the customers responsibility to cover the cost of postage. All returns should be made to us within 14 days of the original purchase date. Refunds can take up to 2-10 working days to process at the shop, PayPal refunds are instant, card payments can take 5-10 working days to appear in your bank.

Return to:
Story 68, 68 High Street, Haddington, EH41 3EN

In-Store Purchases

Full priced items can be returned for a credit note or exchange.
Sale items are non-refundable or non-exchangeable.

Online Purchases

Fourteen days to return an item.

Full priced items will be issued a full refund if the product is in a saleable condition.
Sale items will be issued with a credit note.

If all or part of your order arrives damaged, please contact info@story68.com within two working days.