Returns & Exchanges

Please note we do not accept returns without a receipt of purchase.

All returns must be sent back/returned to us in the same way that you received them, in their original packaging to prevent any damage. The item must be unused, undamaged with no marks, has never been worn, washed and/or had the tags removed. Items must be in a saleable condition or we cannot accept a return. For hygiene purposes, returns/exchanges on earrings cannot be accepted.

Please return your order to us using any tracked service to ensure its arrival, we are not responsible for lost parcels. It is the customers responsibility to cover the cost of postage. All returns should be made to us within 14 days of the original purchase date. Refunds can take up to 2-10 working days to process at the shop, PayPal refunds are instant, card payments can take 5-10 working days to appear in your bank.

Return to:
Story 68, 68 High Street, Haddington, EH41 3EN

In-Store Purchases

Full priced items can be returned for a credit note or exchange.
Sale items are non-refundable or non-exchangeable.

Online Purchases

Fourteen days to return an item.

Full priced items will be issued a full refund if the product is in a saleable condition.
Sale items will be issued with a credit note.

If all or part of your order arrives damaged, please contact info@story68.com within two working days.